Privacy Policy
At HERE Car Rental ("HERE", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
To process your booking and provide our services, we may collect the following information:
- Full Name
- MyKad/Passport Number
- Driving Licence Information
- Date of Birth / Age
- Contact Number
- Email Address
- Pickup & Return Details
- Payment Information
- Any other information required for vehicle rental
2. How We Use Your Information
Your personal information may be used to:
- Process and confirm your booking.
- Verify your identity and driving eligibility.
- Communicate regarding your reservation.
- Process payments and security deposits.
- Respond to enquiries and customer support requests.
- Comply with legal and regulatory obligations.
- Improve our services and customer experience.
3. Sharing of Personal Information
We do not sell or rent your personal information.
Your information may only be disclosed where necessary to:
- Government authorities or law enforcement agencies.
- Insurance providers for accident or claim purposes.
- Payment service providers.
- Legal advisers or regulatory authorities where required by law.
4. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss.
5. Data Retention
Your personal information will only be retained for as long as necessary to:
- Complete your rental transaction.
- Fulfil legal and regulatory requirements.
- Resolve disputes or enforce our agreements.
After this period, your information will be securely deleted or destroyed where appropriate.
6. Your Rights
Subject to the Personal Data Protection Act 2010 (PDPA), you may request to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Withdraw consent where applicable.
- Request deletion of your personal information, subject to legal obligations.
Requests may be submitted using the contact details below.
7. Cookies
Our website may use cookies to improve functionality, analyse website traffic, and enhance your browsing experience. You may disable cookies through your browser settings; however, certain features of the website may not function properly.
8. Third-Party Services
Our website may contain links to third-party websites or utilise third-party services such as payment gateways or mapping services. We are not responsible for the privacy practices of these external providers.
9. Changes to This Privacy Policy
HERE reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with the revised effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Here
Here Group Trading (JM1045544-W)
Email: support@heregroup.my
Phone: +6011-39113579
WhatsApp: +6017-5265707